How long it takes to sync the orders


Sometimes there is a delay of orders appearing in ems. e.g. when i log in my amazon account, I see an order, but I don’t see it in ems, sometimes it appears after 30 mins, sometimes it appears after 10 mins. So why there is a delay?



Hi, we sync every hour, e.g. if your store is scheduled to sync at 10:00 am, and the order was placed at 9:50, then when you log in at 10:05, then you will see the new order. if the order was placed at 10:01, then you won’t see it until 11:01. But there is always an option, to manually sync, click the many sync link in order list page. It will start the sync in a couple minutes after you click that link.

Let me know if you have more questions.

Thanks for use EMS!